Store Policies
 

Processing Time

• Orders are handmade and typically ship within 3–5 business days.

• Custom orders may take longer; estimated timeframes will be provided at checkout.

Shipping

• All orders ship via USPS, flat rate of $4.00

• Free shipping on orders over $45.00

• Tracking numbers will be emailed once your order ships.

• Free pickup is only available during scheduled vendor events. If no event is scheduled at the time of your order, pickup will not be available and shipping will be required. 

• We are not responsible for delays caused by the postal service, weather, or customs.

Returns & Exchanges

• Because of the handmade and hygienic nature of earrings, returns and exchanges are not accepted.

• If your item arrives damaged or defective, please contact us within 7 days of delivery with photos, and we’ll work with you to replace it.

• Custom and personalized orders are final sale.

Cancellations

• Orders can be canceled within 24 hours of purchase. After that, work may have already begun, and cancellation may not be possible. Please email us at azalearow@gmail.com.

Care Instructions

• Avoid direct contact with water, perfume, and lotions.

• Store jewelry in a dry place to maintain shine and color.

• Clean gently with a soft cloth.

Custom Orders

• We welcome custom requests! Please message us for personalized colors, charms, or designs.

• Custom orders require full payment upfront and are non-refundable.

Lost or Stolen Packages

• Once a package is marked delivered by the postal service, we cannot replace it.

• Please ensure your shipping address is correct before checkout.